Returns & Refunds

Last updated: August 21, 2026

Easy Returns

Most products can be returned within 10 days of delivery for a full refund — no fuss, no hidden charges. Each product also shows its own return window on its product page (for example 7 or 10 days). If an item shows "No returns on this item", it is final sale — usually for hygiene, safety or expiry reasons.

Returnable items must be returned unused and in their original packaging within the return window.

How to Start a Return

Returning an item now takes just a few clicks — no emails or phone calls needed.

1. Log in to your account and open the Returns & Refunds page (or the return button on any delivered order).
2. Pick the order, select the item(s) and a return reason, and submit your request.
3. We review every request within 24 hours. Once approved, you will receive shipping instructions by email.
4. Pack the item(s) securely — they should be unused and in their original packaging — and ship them back.
5. After we receive and inspect the item(s), your refund is issued automatically to your original payment method.

Prefer email? Write to argonova@aimgroupglobal.com with your order number and the item(s) you want to return and we will take it from there.

Refund Timing

• Refund issued within 3–5 business days after we receive and inspect your return.
• Payment method — refunds go back to the original payment method (typically 5–10 business days to appear on your statement).

Items That Cannot Be Returned

• Products marked no returns on their product page (hygiene-sensitive items, opened supplements, clearance/final-sale stock).
• Items that have been opened and are not in a resellable condition.
• Perishable or hygiene-sensitive products that have been opened.
• Gift cards, promotional or free items.

Exchanges

Need a different size, colour or product? We can arrange an exchange for returnable items within their return window — just let us know what you want instead when you raise your return request, and we will ship the replacement once the original item is received and inspected. Prefer a refund instead? Return the original item as above and place a new order — it often gets to you faster than an exchange.

Damaged or Incorrect Items

If your order arrives damaged, defective or simply wrong, tell us within 48 hours of delivery and we will replace it or refund you in full — including the shipping cost. See our Shipping policy for transit-related queries.